We feel confident about our product but if for some reason you do not feel it is working you may return it for a full refund within 14 days of purchase. If you have issues related to use of the product please email the Founder at firstname.lastname@example.org. She will personally support you and give suggestions.
From Nanette, "As a mom I care about your situation and want you to have a happy baby. We will honor any contact or return request within 14 days of purchase." It truly works!
We offer FREE value shipping only in the USA, excluding Guam and Puerto Rico. Expedited shipping services are offered in your shopping cart. We do not deliver to P.O. Boxes.
International, Mexico and Canada shipping is available but there have been many customs and shipping delays that have been as long as 14 to 21 days. Please note we have no control over these delays. For as much as we would like to ship to you directly, please also consider ordering through Buy Buy Baby or Amazon.
All orders are processed and shipped within 48 business hours. We know that it is not fun when a baby is fussy, so we do our best to ship orders out the same day as long as they are received before 12:00 pm Pacific Time.
Orders are shipped Monday through Friday, so if you place your order on a Friday after 12 pm PT or over the weekend, your order will ship out on Monday.
For sanitary reasons, we are not able to re-sell used products and therefore cannot accept exchanges. However, quality control is important to us. If you receive a defective or damaged product, please send us an email explaining the issue and we will send you a return address label so we can replace it.
Have questions or need help? Please contact us and we'll be happy to help.